Refunds Policy


Whenever you buy Goods from us you have the benefit of our “No Quibble” 30 day guarantee, which starts on the day you receive your Goods. If for any reason you are not satisfied with a piece of jewellery, just complete the returns form enclosed with your jewellery and send the item back to us for a full refund of the item price.

To take advantage of this guarantee, you must ensure that the Goods are returned to as new, this means that:

  • You must not remove the identification tag that is attached to the Goods;
  • With earrings (and any other jewellery for piercings) you must not break the hygiene seal;
  • You must not have altered the Goods – for example, we cannot accept returns of rings that have been re-sized;
  • You must return the Goods in all its original packaging;
  • You must ensure that the outer packaging is sufficient to protect the Goods in transit.

You do not need to contact us prior to returning the Goods – simply follow the instructions in the newsletter enclosed with your order, making sure you use an insured delivery method.

Provided that the Goods are received by us as new, we will process your refund within a maximum of 30 days of receiving your returned Goods into our UK warehouse.

We do not refund the cost of the special delivery charges or the return delivery charges.

The Gem Lady in London

We offer our creations in a range of gemstones such as Citrine, Rose Quartz and Pearls.The Gem Lady in London’s bespoke range of stunning gemstone jewellery add a touch of sparkle to any outfit.

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0208 405 4980